"Fusing Customer Success with Digital Strategy" with Chris Hood

In this episode of The Orange County Power Players Podcast, host Danny Flores welcomes Chris Hood, a distinguished leader in customer experience and digital strategy. With an impressive career spanning contributions to over 500 companies and $26 billion in growth, Chris has worked with iconic brands such as Universal, Reebok, NBC, and Domino's, earning him recognition as one of the top 30 customer experience gurus by Global Gurus in 2024.

Chris shares his journey from working at Google to launching ventures in AI, gaming, and education. He provides actionable insights into staying competitive in crowded markets, harnessing customer-centric problem-solving, and building businesses that adapt to disruption. Chris also introduces his latest book, Infallible: The Artificial Intelligence Ideology Reshaping Consumer Behavior, exploring the intersection of AI and customer success.

Listen in to discover:

• How Chris balances multiple ventures with clear vision and organization.
• The role of AI in shaping customer experience and solving real-world problems.
• Why having a backup plan can safeguard entrepreneurial success.

------------------------------------------------------------------------------------------------------ Be Our Next Guest! Interested in sharing your success story with a wide audience of local leaders and influencers? "Orange County Power Players" is looking for guests like you—successful, insightful, and ready to tell the world how you've made your mark. Here’s why you should consider joining host Danny Flores on our next episode: Ready to Share Your Story? Click below to fill out a short questionnaire and book your interview time. We can’t wait to spotlight your journey! https://ocpowerplayers.com/guest